You can access all documents though this link. When empathic listening no longer offers any new information about the other person’s emotions or the contents of his or her communicationįor a practical exercise and example on active listening please consult the PowerPoint worksheet from the document section of my website.When a person is not in touch with reality, is bordering on suicide, intoxicated or in a depression.When you have the impression that the other person is manipulating you: he or she is talking without stopping to upset you or to avoid talking about something important that should be discussed.When the other person’s behaviour is not appropriate (insults, seduction, aggression).When the other person is looking strictly for information or when you need to act without delay.When you are not sure what style of communication to use.When you want to learn more about a person, either about the person’s emotions or their behaviour. ![]() When you find it difficult to understand what a person is expressing or is living internally.When you want to help a person to better understand himself or herself and to get in touch with his or her emotions and attitudes.When you want to establish a relationship of confidence with a person.You seem to believe (think, feel) that.In other words, you believe (feel, think) that.I see (understand): you think (believe, feel) that.Would if be fair to say that you think (believe, feel) that.Am I correct in interpreting what you said that.Let’s see if I understand you correctly.Active listening helps team members to:.Why Should your team use active listening skills? People are less likely to react defensively.People are free to express their own ideas.People are free to explore their own feelings. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |